Adapting to a new normal to maintain quality care and improve customer experience
Online Event Date: 08 - 09 July, 2020
Online Event I 9:25AM - 12:30PM (AEST) Daily
Aged Care in a COVID-19 Era Online Event: On-Demand Session Links
The Aged Care in a COVID-19 Era is a two day online event which ran on the 7-8 July 2020, featuring 7 speaker webcast presentations. Please use the links below to access each webcast recording on-demand by entering your details. Or, if you have already registered, please re-enter your email address by clicking on the text 'already registered?'.
For optimal viewing experience, please ensure you are using Firefox or Chrome internet browsers.
For more informaiton about upcoming AHW Digital events, please email info@austhealthweek.com.au
DAY 1 - Wednesday 8 July 2020
SESSION 1: 9:30AM - 10:15AM
Speaker: Melissa Argent - Chief Executive Officer, Rockpool Residential Aged Care
SESSION 2: 10:30AM - 11:15AM
Achieving a Chorus of Approval for Customer Service in Aged Care
Speaker: Jamin Hirte - Group Head of Customer Operations, Chorus Group
SESSION 3: 11:30AM - 12:15PM
Speaker: Gabriela Di Perna - Manager Major Projects, MeryCare WA
SESSION 4: 12:30PM - 1:15PM
How Uniting NSW is rolling out new technologies to Keep Residents Active and Socially Connected
Speaker: Georgene McNeil - Dementia & Behavior Management Lead, Uniting NSW
DAY 2 - Thursday 9 July 2020
SESSION 1: 9:30AM - 10:15AM
Harnessing Telehealth platforms to drive a holistic approach to care at Feros Care
Speaker: Abigail Bautista - General Manager, Service Transformation & Innovation, Feros Care
SESSION 2: 10:30AM - 11:15AM
Speaker: Angela Massy - Head – Strategy, Innovation and Connection, Suncare Community Services
SESSION 3: 11:30AM - 12:15PM
Why Advocacy in the Aged Care Sector is important in Responding to COVID19
Speaker: Craig Gear - CEO, Older Persons Advocacy Network
