Jason Gordon

Head of Customer Protection Bendigo and Adelaide Bank

With 16 years’ experience in the finance industry, Head of Customer Protection at Bendigo and Adelaide Bank, Jason Gordon manages a specialist team responsible for the prevention, detection and management of fraud and scams, protecting the Bank’s 2.5 million customers. Jason applies his international and diverse compliance, operations, and change background to lead his team with innovation and partnership at the fore in the delivery of key outcomes of an ambitious change agenda for Australia’s most trusted bank.

Main Conference Day One: Tuesday 03 September 2024

12:15 PM PANEL DISCUSSION: KNOW YOUR CUSTOMER

• Streamline KYC transition to sustainable operations amidst rising volumes and regulatory expectations

• Innovate on customer onboarding for continual regulatory compliance

• Master KYC management for long-term resilience post-remediation

• Efficiently integrate secure offshoring models in the transition for lasting effectiveness

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda