John Durrant

Head of KYC ING

John is the Head of KYC and Financial Crime Operations at ING Bank Australia where he’s worked for almost three years. During that time, John has focused on launching digital solutions for financial crime, rolling out international outsourcing arrangements, as well as successfully closing local and international enforcement actions including an Enforceable Undertaking with AUSTRAC. Prior to that John was Head of Financial Crime at NAB, where he designed and worked on their financial crime remediation program. John has held roles in the first and second line at NAB and American Express, and as a lawyer. With a young family at home, John is heading off after this conference to 12 weeks parental leave to look after his 9 month old son, Jonah.

Main Conference Day One: Tuesday 03 September 2024

11:45 AM CASE STUDY: ENHANCING KYC THROUGH TECHNOLOGY

•Revolutionising KYC processes with cutting-edge technology, ensuring a seamless and efficient onboarding experience for clients

•Harnessing the power of automation to conduct KYC checks, minimising manual errors and streamlining compliance efforts

•Manual intervention vs automation for complex cases

12:15 PM PANEL DISCUSSION: KNOW YOUR CUSTOMER

• Streamline KYC transition to sustainable operations amidst rising volumes and regulatory expectations

• Innovate on customer onboarding for continual regulatory compliance

• Master KYC management for long-term resilience post-remediation

• Efficiently integrate secure offshoring models in the transition for lasting effectiveness

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda