21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Conference Day One - 22 January Tuesday

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from the Chairperson

NEXT-GENERATION BANKING

9:10 am - 9:55 am CXO Panel: Building the Future Banking Ecosystem: Innovation and Transformation in the Digital Era

  • Transitioning from a traditional banking business model to an ecosystem approach
  • Making strategic investments in people, process and technology and ensuring alignment with business objectives
  • Driving core banking modernization and innovation across all departments

9:55 am - 10:25 am Using AI to Decode and Unlock New Banking Value Propositions

  • Unlocking the value of data to transition from product to customer-centric
  • Making informed decisions across products, marketing, sales and distribution to grow your customer base
  • Deploying customer-first strategies to meet next-gen market needs

10:25 am - 11:10 am Speed Networking & Morning Break


RE-THINKING BRANCH

11:10 am - 11:40 am Achieving Efficiencies & Growth in Branches for Improved Customer Experience

  • Structural changes to alignment of branch function for improved service delivery
  • Delivering superior customer experience levels at branches through cultural transformation
  • New metrics to effectively assess, measure and benchmark branch performance through real time business activity monitoring
  • Using Journey Maps to create delightful customer interactions at branches
Izzidin Abusalameh, Chief Operating Officer at United Arab Bank

Izzidin Abusalameh

Chief Operating Officer
United Arab Bank

11:40 am - 12:10 pm Building the Branch of the Future

  • Redefining the role of branch in the new omnichannel customer journey
  • Spearheading branch digitalisation for customer and operational excellence
  • Effective digital leadership and upskilling to ensure branch transformation success
Patsy Wang, Vice President, Business Transformation, Group Consumer Financial Services at OCBC

Patsy Wang

Vice President, Business Transformation, Group Consumer Financial Services
OCBC

12:10 pm - 12:40 pm Driving Excellence in Branch Banking and Staying Competitive in the Digital Age

  • Innovating branch designs, services and interactions
  • Elevating branch efficiencies to elevate overall branch experience
  • Putting a focus on in-branch engagement

12:55 pm - 2:00 pm Networking Lunch


BRANCH DIGITALISATION & AUTOMATION

2:00 pm - 2:30 pm Accelerating Digital Transformation in Branch – and What’s Next?

  • The importance of branch digitalisation in ensuring market competitiveness and service excellence
  • Reinventing branch banking processes and operations through legacy modernisation and strategic investments in digital self-service technologies
  • The way forward: Maintaining a cutting-edge branch digital strategy across customer experience and back office operations
Andreas Kurniawan, Executive Vice President, Head of Digital Banking and Transformation at OCBCNISP

Andreas Kurniawan

Executive Vice President, Head of Digital Banking and Transformation
OCBCNISP

2:30 pm - 3:15 pm INNOVATION SPOTLIGHTS [3 SHOWCASES @ 15 MINS EACH]


INNOVATION SPOTLIGHTS [3 SHOWCASES @ 15 MINS EACH]


Innovation Spotlight 1

2:30 pm - 2:45 pm Digital Customer Onboarding in Branch

Innovation Spotlight 2

2:45 pm - 3:00 pm Secure Customer Verification and Authentication in Branch

Innovation Spotlight 3

3:00 pm - 3:15 pm Automating Core Banking Processes in Branch

3:15 pm - 3:45 pm Enhancing Branch Operating Efficiencies through Standardisation, Simplification and Automation

  • Connecting the dots from operational excellence to outstanding customer experience
  • Redesigning processes and operations with a customer-centric lens
  • Deploying digital self-service and automation tools to fast-track transformation
Vivek Nair, Digital Transformation Lead - Asia Pacific & EMEA Retail Branch Network at Citi

Vivek Nair

Digital Transformation Lead - Asia Pacific & EMEA Retail Branch Network
Citi

SMART DIGITAL BRANCHES

4:15 pm - 4:45 pm Going Digital: A Journey Towards Automated and Unmanned Branch

  • Developing framework for designing digital branches and key considerations in technology, infrastructure and designs
  • Uncover key challenges on cost, operations and customer experiences and ways to overcome them
  • Operating an unmanned store: Collecting valuable data for continuous improvement and customer insights
Vijayakumar Subramaniam, Vice President, Process Innovation & Customer Experience at Affin Bank Berhad

Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

4:45 pm - 5:15 pm The Ark by UnionBank: Behind-the-Scenes on Delivering Philippines’ First All-Digital Bank

  • Digitising branch transactions: The where, why and how
  • Streamlining branch processes and driving operational productivity with digital self-service tools and automation
  • Adopting a digital-first mindset: From establishing turnaround times for transactions to innovating in-branch customer experience
Ron Puno, First Vice President, Head Business Process Automation, Robotic Process Automation & AI at Union Bank of the Philippines

Ron Puno

First Vice President, Head Business Process Automation, Robotic Process Automation & AI
Union Bank of the Philippines

5:15 pm - 5:15 pm Chairman’s Closing Remarks and End of Day One