21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Grand Copthorne Waterfront Hotel, Singapore
Pre-Conference Workshops - 21 January Monday
9:00 am - 12:00 pm Workshop A: Digital Transformation 101 for Branch
- Understanding branch value proposition in the digital age
- Developing a feasible transformation roadmap and identifying key priority areas
- Integrating new technologies with existing legacy systems and redesigning processes and operations
- Upskilling branch employees for operational and customer excellence
Vijayakumar Subramaniam
Vice President, Process Innovation & Customer ExperienceAffin Bank Berhad
12:00 pm - 1:00 pm Lunch Break
1:00 pm - 4:00 pm Workshop B: Achieving Process & Operational Excellence in Branch
- Embarking on process and operations redesign for cost savings and efficiency gains
- Deciding on key processes and operations to prioritise
- Leveraging automation to reduce errors and enhance productivity
- Working towards lean and customer-centric branch operations