21 - 24 January, 2019 | Grand Copthorne Waterfront Hotel, Singapore
Innovating Branch Experience & Operations in an Omnichannel Era
Digital disruptions have radically changed the game for branch banking in Asia. To remain relevant and effective, brick and mortar branches must transform, innovate and reimagine their role in the new omnichannel landscape.
Returning on 22-23 January 2019, the 2nd Branch Transformation Asia remains the only conference in the region exploring how financial institutions can future-proof physical branches by re-strategising branch investments, accelerating branch digitisation and designing complementary offline customer touchpoints and experiences.
Branch Transformation 2019 Speakers Include
Executive Vice President, Head of Digital Banking and Transformation
OCBCNISP
Vice President, Process Innovation & Customer Experience
Affin Bank Berhad
Digital Transformation Lead - Asia Pacific & EMEA Retail Branch Network
Citi
First Vice President, Head Business Process Automation, Robotic Process Automati
Union Bank of the Philippines
Chief Operating Officer
United Arab Bank
Head of Digital Platform
HSBC
Head of Business Transformation
NAB
Senior Executive Director, Digital Engagement & Cross-Channel Sales, Group Digit
Standard Chartered
Sponsorship Options include:
Targeted & Focused Networking
Tailored Packages
Business Meetings
Speaker Platforms
Closed Door Roundtables
Evening Networking
Top Reasons to Attend Branch Transformation Asia
Redefining the role, purpose and focus of banking branch in the digital age
Beyond traditional branch banking: Making the shift from transactions to engagement
Optimising branch experience with human-centered designs and smart technologies
Developing digital capabilities for a seamless omnichannel banking experience
Utilising AI, data analytics for personalisation and to enhance branch profitability
Leveraging automation, self-service and digitizing operations to improve branch efficiencies
Key Themes
Re-thinking Branch Network & Distribution
Designing Smart Branches & The Rise of the Digital Branches
Digitising Branch Operations to Drive Operational Efficiencies & Customer Experience
In-Branch Customer Journey Mapping & Personalising Customer Interactions
Driving Branch Footfall & Profitability
