21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore
Patsy Wang, Vice President, Business Transformation, Group Consumer Financial Services at OCBC

Patsy Wang


Vice President, Business Transformation, Group Consumer Financial Services
OCBC

Check out the incredible speaker line-up to see who will be joining Patsy.

Download The Latest Agenda

Conference Day One - 22 January Tuesday

Tuesday, January 22nd, 2019


11:40 AM Building the Branch of the Future

  • Redefining the role of branch in the new omnichannel customer journey
  • Spearheading branch digitalisation for customer and operational excellence
  • Effective digital leadership and upskilling to ensure branch transformation success

Conference Day Two - 23 January Wednesday

Wednesday, January 23rd, 2019


3:45 PM PANEL: Optimising Branch Network Strategy in the Digital Age

  • Deciding on the intent and purpose of branch network and how it fits within the organisational roadmap
  • Designing differentiated services and experiences in relation to market and customer segments
  • Assessing the impacts of a ‘phygital’ world and how it influences branch planning