Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

Vijayakumar (Ryan) is a Vice President of Process Innovation & Customer Experience at Affin Bank in Kuala Lumpur, Malaysia. He has an accumulative experience of 18 years in the hospitality and banking industry having served in several local and international bank. He has garnered vast and in-depth knowledge in on Sales, Contact Centre, Customer Experience, Service Culture Transformation, Service Innovation, Coaching, Learning & Development, Artificial Intelligence and Digital Transformation. As a Process Innovation expert, he is currently leading several critical projects in his current organization, which includes the innovation of Digital Branch. Vijayakumar received his Master’s in Business Administration from Open University Malaysia in 2015 and his undergraduate degree with a double major in Marketing & Human Resource Management from the University of Tasmania, Australia 1999.

Check out the incredible speaker line-up to see who will be joining Vijayakumar.

Download The Latest Agenda

Conference Day One - 22 January Tuesday

Tuesday, January 22nd, 2019

4:15 PM Going Digital: A Journey Towards Automated and Unmanned Branch

Developing framework for designing digital branches and key considerations in technology, infrastructure and designs
Uncover key challenges on cost, operations and customer experiences and ways to overcome them
Operating an unmanned store: Collecting valuable data for continuous improvement and customer insights

Pre-Conference Workshops - 21 January Monday

Monday, January 21st, 2019

9:00 AM Workshop A: Digital Transformation 101 for Branch

Understanding branch value proposition in the digital age
Developing a feasible transformation roadmap and identifying key priority areas
Integrating new technologies with existing legacy systems and redesigning processes and operations
Upskilling branch employees for operational and customer excellence