5 Thing's We've Learned from Chatbots in Business

Digital channels have now emerged as the preferred choice for many of Asia’s consumers when it comes to interacting and engaging with brands. In this new age of customer engagement, chatbots will be the gamechanger in transforming customer experience, service excellence, marketing and sales. As we move away from pilot projects and scale up our use cases of chatbots, what have we learned from our initial ventures?

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