Chatbots 2.0: What's New for Chatbots in 2019 and Beyond?

As we move beyond the hype of chatbots we explore what the next generation of intelligent assistants means. As the technology improves, chatbots are going to be more than just a novel addition to a business – they will be necessities in the arenas of both customer experience and operational efficiency. In this report we explore how advancing technology will improve customer experience, how chatbots will drive business efficiency forward and how we drive value from their continuous improvement.

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