How ABC Successfully Deployed An Award Winning Personalised Chatbot Through Facebook Messenger and Gained Increased Support

In this presentation from Chatbots 2018 Craig McCosker, Digital Media Product Manager at the Australian Broadcasting Corporation explores;

Implementing Chatbots through Facebook Messenger to attract new users and increase engagement
Focusing on ABC’s journey through design and deployment and the challenges faced by the team
Overcoming the barriers and achieving success with Facebook

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