The Human Machine Behind AGL’s Successful Bot Launch in 2018

In this presentation from Chatbots 2019, Thom Linford, Digital Bot Lead at AGL explores;

The Launch of AGL’s customer facing chatbots
How, in the face of challenges, more demanding customers and limited budgets, AGL took and idea from concept to commercialisation
The lessons learned from their 12 month prototyping journey

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