Angela Hume

Customer Experience Manager
Bayside Council

Check out the incredible speaker line-up to see who will be joining Angela .

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Conference Day Two: Wednesday, 14th August 2019

Wednesday, August 14th, 2019

1:20 PM SOLUTIONS CLINIC: Choosing the Right Platform and Partnership: Developing a Flourishing Tech Relationship with Vendors and Stakeholders to Ensure The Success of Your Bots

3:20 PM PANEL DISCUSSION: Building Your Roadmap Using AI and Data to Optimize Management Strategies and Improve Bot Effectiveness

Conventional human services come with their own set of limitations; one being the analysis of big data. The introduction of Chatbots is now being incorporated to provide accurate customer data, automate data analysis and collection to provide in-depth customer insights. Join this panel discussion with 4 industry experts on their journey to discuss how you can better your data collection with bots to improve the customer experience and reduce costs.

Improving bot effectiveness means taking action to set and manage expectations
What is sentimental analysis and how does it apply to bots?
Performing accurate analysis of a large amount of data to measure the effectiveness of each message, the expectations and suggesting optimization in clean graphical interface
How to improve analysis on unstructured data across digital channels

Panelists: