John Batzaxis

Consumer Capabilities Strategy Leader
Mercer Australia

Check out the incredible speaker line-up to see who will be joining John.

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Conference Day One: Tuesday, 13th August 2019

Tuesday, August 13th, 2019

3:50 PM PANEL DISCUSSION: The Impact of Bot Revolution on Our Customers, Employee Experiences and Revenue

What does the future of bots look like and why it may seem further than it is? For bots to become a successful tool, businesses must overcome the challenges in getting not only the internal teams on board, but the consumers to use the bots. Delve into why it is so difficult to achieve an enterprise wide seamless adoption of AI powered bots. Led by 4 industry leaders, this panel will discuss:

Why A Seamless Adoption of Bots Is Much More Difficult Than it Seems
How will your business be disrupted if adopted seamlessly
Selling the benefits of bots to improve staff engagement: What are the most effective strategies?
Marketing Bot capabilities to the consumer and educating them on thee function of bots: Why is it so difficult?
Forecasting significant barriers in the future and creating a roadmap to overcome them
Key tips for working out where AI powered bots come into the world of good customer service

Panelists: