Why Your Customers Don’t Like You: Regaining Trust and Driving a Culture of Customer Advocacy

Why Your Customers Don’t Like You: Regaining Trust and Driving a Culture of Customer Advocacy

We further explore how banks can champion customer advocacy by driving an internal culture that implements the ‘customer-first’ ideology, and through leveraging customer insights to action meaningful change of service, ahead of Customer Advocacy & Complaints Resolution 2019.


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