Consumer expectations are constantly shifting and ever increasing. Managing this is crucial to getting new business and maintaining customer loyalty, hence businesses must be committed to generating deep customer feedback to drive continued improvement or risk being left behind. In this session, LeDon shares his leadership and expertise in using Voice of Customer initiatives to capitalise on evolving opportunities. Specifically he shares how Schneider Electric is simultaneously uplifting both customer outcomes as well as operational efficiency and business growth.
Key Themes:
Voice of Customer initiatives to generate deeper understanding and deliver solutions and services they truly appreciate
Using experience and touch point surveys to identify drivers for customer satisfaction and opportunities to drive more value and efficiency
How Schneider Electric’s self-service platform and digital tools are improving service accessibility and efficiency
Confirmed Speaker:
Check out the incredible speaker line-up to see who will be joining LeDon.
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