The #1 CX Event You Must Attend
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
August 13-14, 2025
|Marvel Stadium, Melbourne
The world's most influential event for CX, Marketing & Digital Professionals
Welcome to The Customer Show — the only event uniting the entire customer experience ecosystem!
This is where innovation meets collaboration at an unparalleled scale. In a world of rapid change, coming together is more critical than ever. Dive into groundbreaking insights, forge key connections, and collectively navigate the future of customer experience.
Join industry leaders, change-makers and innovators on Aug 13-14, 2025, at The Customer Show
Bringing the Most Senior & Influential Voices to the Stage
Headline Speakers
Greg Curcio
Director Customer and Performance
Knox City Council
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Alex Genov
Head of Customer Research and Marketing Insights
Zappos
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Tina Morrell
Customer Strategy and Experience Design Professional
The NRMA
Karen Spear
Head of Transformation
WooliesX
Simon Kriss
Chief Innovation Officer
Customer Experience Innovation Institute
Greg Curcio GAICD
Director Customer and Performance
Knox City Council
Mina Samaan
Head of SEA
Vonage
Steve Dillon
Head of APAC Architecture
PingIdentity
Carrie Norman
Former Chief Member Officer
legalsuper
Leigh Barnes
Chief Customer Officer
Intrepid Travel
Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor
Coles Group
Gareth Dixon
Director of Central Operations
Specsavers
Virginia Meikle
Senior Manager Consumer Insights and Segmentation
The NRMA
Emily Paladino
Group Head of Customer Insights
Country Road Group
Christina Cass
Head of Customer Experience and Service Design
Bupa
Alison Brown
Head of Customer Insights
MECCA Brands
Esme Eterovic
Head of Marketing and Digital
TelstraSuper
Melanie Steenbuck
Head of Contact Centers
Sportsbet
Diane Frick
Head of CX and Digital
Wesfarmers Workwear Group
Melanie Cole
Head of People and Culture
Uber CarShare
Monique Bate
Head of Experience, Engagement and Digital Channels
legalsuper
Varun Verma
Chief Data and Analytics Officer
L'Oréal
Amrita Bhattacharyya
Chief Customer Officer
City of Townsville
Lukas Carruthers
Zoom CX Specialist ANZ
Zoom
Jenny Witham
Partner
FiftyFive5
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Craig Rowlands
General Manager Enterprise Data
Australian Unity
Emma Stapleton
Head of Customer Support
MECCA
Damien Hunt
Service Delivery Director
Civica Justice Services
Natasha Streit
Operational Excellence Lead
Bank of Queensland
Tegan Judge
Manager Contact Centre and Operations
NIB
Nicole Dollin
General Manage Customer Contact and Distribution
NRMA
Eleni Miller
Head of Continuous Improvement
APT Travel Group
Lauren Reid
Chief Customer Officer
Navy Health
Kevin Watts
Head of Customer Service Excellence
Alinta Energy
Joseph Atkinson
Learning and Development Manager
Sumo
Courtney Harland
Senior Solutions Manager ANZ
Twilio
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Tilla Buden
Director Community and Customer Experience
Bayside City Council
Justine Hall
General Manager Customer Experience
IP Australia
Sasha Lord
Program Director Digital Transformation
Hume City Council
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Mark Nido
Head of Digital Experience
Knox City Council
Dr. Jean Sandall
Director of Customer Experience
Queensland Department of Transport
Fiona Symmons
Manager Customer Experience, Change and Digital
City of Stonnington
Michelle Tayler
Executive Director Corporate Affairs
National Heavy Vehicle Regulator
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Jo Whyte GAICD
General Manager Customer Marketing
NBN
Agnes So
Head of Customer Experience
HotDoc
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)
Virginia Meikle
Senior Manager Customer Insights and Segmentation
NRMA
Alena Jang Croucher
Head of Customer Lifecycle Management
HSBC Bank
Chris Gill
(Former) Head of CX and Transformation
Woolworths
Neha Bagga
General Manager Customer Research and Insights
Telstra
Stephanie Cunningham
Head of Insights ANZ
McCain Foods
Lisa Newman-Morris
General Manager- Customer Experience
Peninsula Liesure
Joy Shi
Head of Voice of Customer & Customer Experience
Mirvac
Theresa Malloy
Customer Insights Specialist/Complaints Manager
Watercare
Aaron Molivas
Head of Customer Experience
Suncorp Group
Simone Colburt
Manager experience design
MLC Life Insurance
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Monique Bate
Head of Experience Engagement and Digital Channels
Legalsuper
Michelle Tucker
Head of Digital
AstraZeneca
Kerryn Eastwood
Chief Customer Experience Officer
Nextt
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Stephanie Ransom
Chapter Lead, Service Design
ANZ
Omer Khan
Head of Client Experience
Smokeball
Dan Fischer
Head of Digital Product
Virgin Airlines
Sophia Attrill
CRM, Loyalty and Marketing Manager
Milkrun
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Diane Frick
Head of CX & Digital, Workwear Group
Wesfarmers
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Kieran Boyce
General Manager Operations
Woolworths
Terence Alvares
General Manager Operations
Simply Energy
Luka Popovac
Head of Customer Experience
Graincorp
Vera Skocic
Head of Customer and Strategy ANZ
Techtronic Industries
Craig McCosker
Product Strategy Officer
ABC
Su Jella
Head of Data and Analytics
Tennis Australia
Fahad Zulfiqar
Service Integration Manager
Nestlé
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Omer Khan
Head of Client Experience
Smokeball
BIG THANK YOU!
2024 Advisory Board
Greg Curcio
Director Customer and Performance
Knox City Council
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Alex Genov
Head of Customer Research and Marketing Insights
Zappos
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Peter Perla
Executive General Manager Customer Experience and Growth
Sumo
Tina Morrell
Customer Strategy and Experience Design Professional
The NRMA
Karen Spear
Head of Transformation
WooliesX
Simon Kriss
Chief Innovation Officer
Customer Experience Innovation Institute
Greg Curcio GAICD
Director Customer and Performance
Knox City Council
Mina Samaan
Head of SEA
Vonage
Steve Dillon
Head of APAC Architecture
PingIdentity
Carrie Norman
Former Chief Member Officer
legalsuper
Leigh Barnes
Chief Customer Officer
Intrepid Travel
Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor
Coles Group
Gareth Dixon
Director of Central Operations
Specsavers
Virginia Meikle
Senior Manager Consumer Insights and Segmentation
The NRMA
Emily Paladino
Group Head of Customer Insights
Country Road Group
Christina Cass
Head of Customer Experience and Service Design
Bupa
Alison Brown
Head of Customer Insights
MECCA Brands
Esme Eterovic
Head of Marketing and Digital
TelstraSuper
Melanie Steenbuck
Head of Contact Centers
Sportsbet
Diane Frick
Head of CX and Digital
Wesfarmers Workwear Group
Melanie Cole
Head of People and Culture
Uber CarShare
Monique Bate
Head of Experience, Engagement and Digital Channels
legalsuper
Varun Verma
Chief Data and Analytics Officer
L'Oréal
Amrita Bhattacharyya
Chief Customer Officer
City of Townsville
Lukas Carruthers
Zoom CX Specialist ANZ
Zoom
Jenny Witham
Partner
FiftyFive5
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Craig Rowlands
General Manager Enterprise Data
Australian Unity
Emma Stapleton
Head of Customer Support
MECCA
Damien Hunt
Service Delivery Director
Civica Justice Services
Natasha Streit
Operational Excellence Lead
Bank of Queensland
Tegan Judge
Manager Contact Centre and Operations
NIB
Nicole Dollin
General Manage Customer Contact and Distribution
NRMA
Eleni Miller
Head of Continuous Improvement
APT Travel Group
Lauren Reid
Chief Customer Officer
Navy Health
Kevin Watts
Head of Customer Service Excellence
Alinta Energy
Joseph Atkinson
Learning and Development Manager
Sumo
Courtney Harland
Senior Solutions Manager ANZ
Twilio
Amber Benjafield
Director Customer Experience
Solar Victoria, Department of Energy, Environment and Climate Action
Tilla Buden
Director Community and Customer Experience
Bayside City Council
Justine Hall
General Manager Customer Experience
IP Australia
Sasha Lord
Program Director Digital Transformation
Hume City Council
Tarnya McKenzie
Chief Customer Officer
City of Port Phillip
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
Mark Nido
Head of Digital Experience
Knox City Council
Dr. Jean Sandall
Director of Customer Experience
Queensland Department of Transport
Fiona Symmons
Manager Customer Experience, Change and Digital
City of Stonnington
Michelle Tayler
Executive Director Corporate Affairs
National Heavy Vehicle Regulator
Ben Thompson
Director Community, Culture and Customer Experience
Waverley Council
Jo Whyte GAICD
General Manager Customer Marketing
NBN
Agnes So
Head of Customer Experience
HotDoc
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Wendy Huang
General Manager Customer Experience and Service
OET (Occupational English Test)
Virginia Meikle
Senior Manager Customer Insights and Segmentation
NRMA
Alena Jang Croucher
Head of Customer Lifecycle Management
HSBC Bank
Chris Gill
(Former) Head of CX and Transformation
Woolworths
Neha Bagga
General Manager Customer Research and Insights
Telstra
Stephanie Cunningham
Head of Insights ANZ
McCain Foods
Lisa Newman-Morris
General Manager- Customer Experience
Peninsula Liesure
Joy Shi
Head of Voice of Customer & Customer Experience
Mirvac
Theresa Malloy
Customer Insights Specialist/Complaints Manager
Watercare
Aaron Molivas
Head of Customer Experience
Suncorp Group
Simone Colburt
Manager experience design
MLC Life Insurance
Janelle McQueen-Paice
Chief Experience Officer
Selfwealth
Monique Bate
Head of Experience Engagement and Digital Channels
Legalsuper
Michelle Tucker
Head of Digital
AstraZeneca
Kerryn Eastwood
Chief Customer Experience Officer
Nextt
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan
Twilio
Stephanie Ransom
Chapter Lead, Service Design
ANZ
Omer Khan
Head of Client Experience
Smokeball
Dan Fischer
Head of Digital Product
Virgin Airlines
Sophia Attrill
CRM, Loyalty and Marketing Manager
Milkrun
Nicole Mathias-Browne
Chief Marketing Officer
Mercer Super
Diane Frick
Head of CX & Digital, Workwear Group
Wesfarmers
Nicholas Kontopoulos
Vice President of Marketing ANZJP
Twilio
Kieran Boyce
General Manager Operations
Woolworths
Terence Alvares
General Manager Operations
Simply Energy
Luka Popovac
Head of Customer Experience
Graincorp
Vera Skocic
Head of Customer and Strategy ANZ
Techtronic Industries
Craig McCosker
Product Strategy Officer
ABC
Su Jella
Head of Data and Analytics
Tennis Australia
Fahad Zulfiqar
Service Integration Manager
Nestlé
Daniel Kimber
Chief Executive Officer & Co-Founder
Brainfish
Omer Khan
Head of Client Experience
Smokeball
New Series Alert! Advisory Board Interviews with Alex Genov
In this video interview, Alex Genov is joined by Robert Lopez to discuss:
- CX's data-driven future
- The need for a strong, zero- and first-party data strategy
- Personalisation
- Emerging technologies that will help improve CX efficiency
BIG THANK YOU!
2024 Sponsors & Exhibitors
Here's what our attendees had to say:
Shirley Vella
Executive Director Human Resources
SPV Consulting
Attending The Customer Show has provided valuable insights and knowledge on the latest trends, techniques, and best practices in customer service and experience. It's a chance to connect with other professionals in the industry, share ideas, and learn from one another. Overall, The Customer Show was a fantastic event which I gained new insights and knowledge, and build valuable connections with other professionals.
Taimoor Khan
Head of CX
Madpaws
As a senior leader I am skeptical of the time I spend at conferences, The Customer Show by far gave me the best ROI on my time spent there.
Yvette Mihelic
Director Customer Experience
John Holland
Attending The Customer Show provided CX professionals the opportunity to engage, learn and explore current and future CX advancements across industry and sector. It was informative, insightful and fun. Being able to 'choose your own adventure' across the different content streams, while speaking with potential partners provided an opportunity to ensure my experience was personalised and contextualised to my needs.
Become a Sponsor
A TRUSTED BRAND
87% of exhibitors who partnered with us in 2023 said The Customer Show met or exceeded their expectations! Demonstrate knowledge and elevate your brand today!
MEET NEW PROSPECTS
43% of exhibitors who attended The Customer Show in 2022 were able to meet new prospects that were not yet in their pipeline and set up 1:1 meetings post event
THE RIGHT PROFILE OF VISITORS
Cut through the noise and meet the people who will spearhead your business. 83% of visitors who attend The Customer Show make or influence purchasing decisions.
NEWLY RELEASED:
FUTURE TRENDS WHITEPAPER
With rapid advancements in technology and shifting customer behaviour, an increasingly challenging environment for CX professionals has been created.
Gain insights on:
- Personalisation at Scale: A glimpse into the future
- Looking Beyond the Numbers: Understanding your customers as humans
- The Future of Generative AI in CX: Navigating the hype and opportunity
