The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Event Statistics
500+
CX
Leaders
50+
Expert Speakers
20+
Hours of Content
12
Hours of Networking
2
Insightful
Streams
#1
CX
Forum
Welcome to The Customer Show
2025: The Year CX Gets a Major Upgrade
Customer experience is no longer just a buzzword – it’s the driving force behind business growth and a competitive edge. But we’re not just talking about CX – we’re transforming it. This year, The Customer Show brings the EXEC FORUM to Melbourne with exclusive insights, innovative strategies and game-changing discussions that’ll leave you inspired and ready to drive real change in your organisation.
To keep customers coming back for more, businesses need to build trust, embrace transparency and deliver a level of value that makes them say, “I can’t believe I almost went anywhere else!”
If you're ready to level up your CX game, exceed expectations and outsmart the competition, The Customer Show 2025 is where you need to be.
Join us on August 13-14, 2025, at Marvel Stadium, Melbourne.
Bringing the Most Senior & Influential Voices to the Stage
Headline Speakers
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
Jason Smith
Director of CX Streaming
The Foxtel Group
Deirdre Boyle
Chief Customer Officer
Flybys
Jarrod Calamante
Head of Ecommerce
Spotlight Retail Group
Kieran Boyce
General Manager Operations
Woolworths MarketPlus
Heath Walker
Director of Marketing
General Motors Australia
Belinda Seedsman
Head of CX Center
7-Eleven
Allison Dorogoj
Head of Customer Experience
Engie
Nikki Shoaei
Head of Customer Experience
Engie
Lara Salembier
GM, Customer Experience
South East Water
Ramesh Raghavan
Head of Digital, Innovation & Experience
Uniting
Clare Lynton
Lead Customer Data Analyst
JB Hi-Fi
Divya Pasupuleti
Exec Manager Business Strategy and Transformation
NBN Australia
Rachit Monga
Head of Student Recruitment
Open Universities Australia
Arun Satyanarayana
Head of Strategic Programs (Transformation) - Customer Operations
TPG Telecom
Robert Lopez
Chief Marketing and Innovation Officer
Norths Collective
Tracy Tanti
Head of CRM & Retention
Funlab
Grant Humm
Director Team Lead Customer Experience Functions
Zalando
Kim Phillips
Head of Customer Operations
Tyro Payments
Jason Smith
Director of CX Streaming
The Foxtel Group
Jasmyne Munro
Head of Customer Experience
Lake Macquarie City Council
David Packer
Head of Customer Service
Archa
Jeanine Whalley
Head of Research and Insights
Milwaukee Tool Australia & NZ
Christopher Cramond
Head of Member Strategy, Product & Experience
AustralianSuper
Geoff Allars
Head of Customer Engagement
Bayer
Balaji Gopal
Head of Customer Experience
Vanguard
Janelle Wehsack
Program Director - Enterprise Lending Transformation
Bendigo and Adelaide Bank
Mark Englehart Evans
Executive Director, Head of CX Strategy
DBS Bank
Andrew Harrison
Director of Customer Experience
NAB
Will Barbour
Chief Customer Officer
Aurora Energy
Melissa Pellegrini
Head of Customer Insights
David Jones
Robert Harker
Head of Customer Loyalty
Bupa
Matthew Zimmerman
Head of Loyalty Pub+
ALH Hotels
Meeta Sodhi
Senior Loyalty and Personalisation Manager
Grill'd
Jaimi Farrey
Group Head of Loyalty
Hanes Brands Australasia
Here's what our attendees had to say:
Shirley Vella
Executive Director Human Resources
SPV Consulting
Attending The Customer Show has provided valuable insights and knowledge on the latest trends, techniques, and best practices in customer service and experience. It's a chance to connect with other professionals in the industry, share ideas, and learn from one another. Overall, The Customer Show was a fantastic event which I gained new insights and knowledge, and build valuable connections with other professionals.
Taimoor Khan
Head of CX
Madpaws
As a senior leader I am skeptical of the time I spend at conferences, The Customer Show by far gave me the best ROI on my time spent there.
Yvette Mihelic
Director Customer Experience
John Holland
Attending The Customer Show provided CX professionals the opportunity to engage, learn and explore current and future CX advancements across industry and sector. It was informative, insightful and fun. Being able to 'choose your own adventure' across the different content streams, while speaking with potential partners provided an opportunity to ensure my experience was personalised and contextualised to my needs.
Hands-On Workshops You Can’t Miss
Set yourself up for success by up-skilling in these critical areas. Join our pre-event workshop day for access to 3 interactive, expert-led workshops.
Deep-dive into key CX challenges for a full day of learning with peers.
MASTERING CUSTOMER
JOURNEY MAPPING
Join Jarrod Calamante, Head of eCommerce at Spotlight Retail Group, as he shares top strategies for creating customer-centric journey maps that drive exceptional experiences and align your team for success.
CREATING ACTIONABLE
INSIGHTS FROM DATA
Learn from Mark Engehart Evans, Executive Director and Head of CX Strategy at DSB Bank, as he shares strategies for aligning data with business goals, driving change, and measuring impact to accelerate CX transformation.
MAXIMISING GENERATIVE
AI
Gain insights from Grant Humm, Director of Customer Experience at Zalando, on how the fashion tech giant uses generative AI to boost CX and achieve cost savings. Discover strategies for integrating AI, and measuring success.
NETWORKING
RECEPTION
Mix, mingle and unwind at our exclusive drinks reception to kick off your experience at The Customer Show 2025. It’s the perfect opportunity to make lasting connections and exchange ideas in a vibrant atmosphere.
Become a Sponsor
Big Changes. Bigger Opportunities.
A TRUSTED BRAND
With leading companies already on board, position your brand alongside key industry players, engage with influential CX decision-makers and gain a competitive edge in the evolving CX space.
MORE TIME WITH
REAL BUYERS
This year, we’re limiting ourselves to only 25 booths, making it more exclusive and impactful for the brands that join us. Fewer exhibitors mean more quality time with senior CX executives and decision-makers from Australia’s leading companies.
A PURE CUSTOMER EXPERIENCE FOCUS
No distractions. The event is dedicated entirely to CX, with a carefully curated agenda focused on high-level conversations that matter most for business growth.
MEANINGFUL EXPERIENCES
Experience is the foundation for meaningful relationships, so we’re doubling up on networking activities, interactive sessions and experiential activations to drive impact for you and the attendees.
