MAY 7-8, 2024 | MCEC, MelbourneWith rapidly evolving technology and higher customer expectations, near-instantaneous customer service, tailored experiences and seamless customer interactions between multiple touchpoints will be essential to retail even your most loyal customers. That’s why it’s crucial for your organisation to leverage the latest advancements in AI, insights...

2023 was quite the show! 2024 - We're back!The Customer Show 2024 provides a unique platform to connect CX professionals across every stakeholder groups with the most cutting-edge and credible solution providers in the market.Through our experiential show you’ll be able to demonstrate your solutions and capabilities to build brand...

The Customer Show 2023 was a major event for the customer experience industry, showcasing innovations in CX, Marketing, Digital and service. The Post-Show Report provides valuable insights into the future of The Customer Show, making it a "must-attend" for professionals and vendors in the field.What you'll find in the Post...

Get insights into the high-quality audience registered for The Customer Show 2023 with the Audience Insight Report. With already over 1000 attendees, including major brands like Mercedes-Benz Financial Services, Telstra, and Suncorp, exhibiting at TCS can provide an excellent opportunity to generate leads and connect with industry experts. Download the...

Elevating Customer Trust & Loyalty: The Power of Personalisation & AIIt comes as no surprise that rapid advancements in technology and shifting customer behaviour have created an increasingly challenging environment for CX professionals. As we look ahead to the coming years, it is paramount to adapt and innovate experiences that...

Download the report today and find out why:66% of CX professionals need to remap their customer journeys 34% still feel they don't have the right data to inform decision making Over 30% of organisations have CX reporting straight to operations

It should go without saying, customer experience leaders are set on developing customer-centric organisations.By interviewing senior leaders in Customer Experience, Digital and Marketing, we compiled the 2022 CX Insights Pulse Report to look at the status of the CX industry today, and their investment priorities.Download the report and gain insights...

Welcome to our new Advisory Board Interview Series! In this video interview, Alex Genov is joined by Robert Lopez to discuss: CX's data-driven future The need for a strong, zero- and first-party data strategy Personalisation Emerging technologies that will help improve CX efficiency Want to hear more from Robert &...

Is your business ready for experience management transformation?In the wake of unprecedented market disruption, each business across the APAC region is rethinking even the most basic of operations. Experience management leaders will play a critical role in helping organisations re-evaluate a successful economic framework, empower employees and, ultimately, reinvent their...

As customers begin to expect every experience to be more personalized, brands need to push their understanding of the Voice of the Customer (VoC). To create a positive customer experience, you need to listen to your customers throughout every conversation. Speech analytics provides unique VoC insight by monitoring conversational behaviors...

Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Download this insightful eBook to discover the biggest challenges CX teams are facing today based on new data from a survey of 700+ CX professionals worldwide, and learn how leading teams...

Outsourcing has gone hand in hand with call centres for decades. Whether for budgetary reasons entirely, to provide a better service or to reap efficiency gains, many large organisations have opted for outsourcing their call centre function at one point or another. For this Market Report we spoke to industry...

Human Centric Service in a Digital and COVID-19 era In today’s digitally driven world, developing a human centric service that combines new waves of technology and brand experience has never been more important. With companies today actively pursuing a human-centric approach to their Customer Experience programs, personalization and engagement strategies...

Design thinking is the new buzzword for organisations trying to gain competitive advantage. This ebook explores how design can be an integral part of the way you operate to gain competitive advantage, improve your customer experience strategy as well as your end product. In an era when methodologies and culture...

The power and flexibility of artificial intelligence (AI) has multiple benefits when it comes to enhancing your CX and future-proofing the business during a downturn. Check out this eBook to learn: The top 5 issues businesses are facing todayHow to address these challenges - and how voice AI can lend...

How do you unite your customer experience function?Read this comprehensive eBook to see how customer experience and service leaders can unite the business to drive loyalty, growth and ongoing insights for your strategic planning.Gain insights into key topics including: Cultural Shift: Employee Experience in the Age of Flexible WorkingTechnology Integration:...

THE WORLD OF CX IS CHANGING, BUT IT’S GETTING BETTER... Every year it seems customer behaviours shift; and with this shift comes a reform in internal business structures. For some organisations this can mean the Customer Experience (CX) department is primarily focused on driving better digital products, while for others...

Want to drive customer empathy and lifetime loyalty? With our Contact Centre Transformation program you'll go beyond just the tech as you learn how to turn your contact centre into the eyes and ears of your business!