Human Centric Service in a Digital and COVID-19 era

In today’s digitally driven world, developing a human centric service that combines new waves of technology and brand experience has never been more important. With companies today actively pursuing a human-centric approach to their Customer Experience programs, personalization and engagement strategies will be critical for building trust and meaningful interactions with customers. With 86% of customers saying a positive emotional connection drives loyalty, it is through the implementation of intelligent technologies companies can really maintain such human centric experiences.

Human Centric Services in a Digital and COVID-19 era report will delve into the different ways key leaders in customer experience have utilized technologies to create more human centric brand experience, driving loyalty and long-term engagement.

Learn how to:

• Embed Human Centricity into your Digital Experience Model
• Become Human Centric within Field Service Customer Operations
• Allow for Clear Customer Accessibility Across all Touchpoints
• Drive Meaningful Connections During Times of Uncertainty

From digital machines and robots, to the implementation of intelligent technologies for field service teams, download the report today to learn why customer and human experiences have never been so important!

Report partners:

Design thinking is the new buzzword for organisations trying to gain competitive advantage. This ebook explores how design can be an integral part of the way you operate to gain competitive advantage, improve your customer experience strategy as well as your end product.

In an era when methodologies and culture need to change to meet a shifting consumer dynamic, design thinking is coming out on top as an approach that works. This ebook looks at how design thinking can improve your customer experience strategy as well as your end product. Download the e-book to find out how design can be an integral part of the way you operate.

The power and flexibility of artificial intelligence (AI) has multiple benefits when it comes to enhancing your CX and future-proofing the business during a downturn.

Check out this eBook to learn:

• The top 5 issues businesses are facing today
• How to address these challenges - and how voice AI can lend a helping hand
• How you can supercharge your CX with voice AI
  

How do you unite your customer experience function?

Read this comprehensive eBook to see how customer experience and service leaders can unite the business to drive loyalty, growth and ongoing insights for your strategic planning.

Gain insights into key topics including:

• Cultural Shift: Employee Experience in the Age of Flexible Working
• Technology Integration: What to Focus on for 2022
• Personalisation Strategies: Uncovering the Data
• In Service: Agent Engagement and Upskilling

With inputs from ServiceNow, InMoment, Khoros and many more, learn how you can unite each division in your organisation so we end up singing to the same CX tune.

Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Download this insightful eBook to discover the biggest challenges CX teams are facing today based on new data from a survey of 700+ CX professionals worldwide, and learn how leading teams are overcoming them with a journey-based analytics approach. You'll learn about:

• The Top 5 CX challenges organizations are facing today
• Why these problems are so critical & the risks of failing to solve them
• How leading teams are overcoming these obstacles by taking a journey-based analytics approach
• Real-life journey analytics use cases, examples & success stories