Join the Next Gen CX Conference as we deep-dive into future strategies, display the latest emerging technology solutions and embark on the next frontier of customer innovation.
| Big Ideas Keynote Session | Know Your Customer: Unleashing Insights to Use Data-Driven Convenience in Your Battle for the Customer |
|---|---|
| C-Suite Debate | Building a Customer Demand-Led Approach: Aligning the Business to Vision, Integrity and Customer Promises the Whole Organisation can Embrace |
| Meet Your Network! | Break the ice and exchange linkedin profiles as you interact with leaders across the conference hall in our speed networking session! |
| Lightning Talks | Going from Insight to Foresight: Using the Right Tools to Ensure Clear Execution of Your Strategy for a Culture One Step Ahead of Customer Excitement and Innovation |
| Inspiration Keynote | Your Customer is Your Channel: Reevaluating Customer Journeys to Add More Value in Driving Engagement and Harmonised Relationships |
| Welcome to White Space! | White Space is an opportunity for all members of your organisation to come together and debrief their learnings over the day. Led by one industry leader per group, come together and discuss what you learnt and what you can do differently to shape your organisation. |
| Industry Panel | Actions Speak Louder than Words: Harnessing the Power of Predictive Journey Mapping in Getting One Step Ahead Of Your Customer |
| TOMORROW'S WORLD | Join us for tomorrow’s world as we discuss what the future of the customer will hold! Will we deep dive too far the automation track until there’s no going back? Will we be able to review customer values and predict patterns before they ever happen? Join the conversation and find out! |
