The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Damian Madden
CX Leader of the Year 2024 & Co-founder A.SINGLE.PIECE Art GalleryNext Gen CX
10:50 AM MORNING KEYNOTE: DESIGNING CX IN THE AGE OF AI: FROM PERSONALISATION TO PRESENCE
Most brands are obsessed with personalisation. But in an age of AI-driven convenience, is personalisation enough? This talk argues that the next evolution of CX isn’t just personal, it’s human. The future belongs to brands that cultivate real presence, deep engagement, and meaningful experiences.
- Why customers don’t just want efficiency - they want to feel seen #
- The evolution of personalisation: Why it must move beyond data-driven recommendations
- The intersection of art, psychology, and customer experience: How great brands create presence
- Actionable strategies for brands to move from transactional to transformational experiences
- Case studies of companies using presence to create deeper customer relationships
Check out the incredible speaker line-up to see who will be joining Damian.
Download The Latest Agenda
