The #1 CX Event You Must Attend
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
August 13-14, 2025
|Marvel Stadium, Melbourne
Diane Frick
Head of CX and Digital Wesfarmers Workwear Group
Next Gen CX
12:15 PM | PANEL DISCUSSION | Customer-Up, CEO-Down
| PANEL DISCUSSION |
Customer-Up, CEO-Down: Connecting the dots to build robust business cases and design future-proof CX teams – that won’t get cut
- How to craft compelling CX business cases that speak to your CEO & drives executive buy-in
- Evaluating operating models and transformation break-through stories from TelstraSuper, Wesfarmers & Specsavers to determine the best structure for your organisation
- Here for the long-run... how to go from project sign-offs to long-term CX roadmaps that recession-proofs your CX models?
Check out the incredible speaker line-up to see who will be joining Diane.
Download The Latest Agenda
