The #1 CX Event You Must Attend
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
August 13-14, 2025
|Marvel Stadium, Melbourne
Emily Paladino
Group Head of Customer Insights Country Road Group
Next Gen CX
9:15 AM | KEYNOTE PANEL | New Ways of Measuring the Value of CX Strategies
| KEYNOTE PANEL |
Beyond the Numbers: New Ways of Measuring the Value of CX Strategies
- Shifting the focus from traditional bucket metrics to actionable insights and other methods of tracking and reporting CX value.
- Harnessing the power of AI-driven analytics tools to measure tangible and intangible CX value.
- Exploring innovative analytics to gauge the influence of the intersection of brand marketing and CX on company value and growth.
Check out the incredible speaker line-up to see who will be joining Emily.
Download The Latest Agenda
