Emma Stapleton

Head of Customer Support MECCA

As MECCA’s Head of Customer Support, Emma Stapleton is responsible for leading a growing team of 85+ across our Service Delivery, Communications & Knowledge, Operations and Technology streams within Customer Care. MECCA has grown to become Australia’s largest prestige beauty retailer, serving more than 5 million customers. With more than 100 stores across Australia and New Zealand, as well as online stores in both countries, MECCA offers an exclusive edit of the best in beauty from more than 200 brands. Prior to MECCA Emma lead customer service teams in fashion retail, and worked on the Victorian Foster Care Hotline project.