The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Grant Humm
Director Team Lead Customer Experience Functions Zalando
Next Gen CX
9:50 AM INTERNATIONAL KEYNOTE: REMOVING DEFECTS FROM CUSTOMER JOURNEYS: LEVERAGING INSIGHTS, INNOVATION AND GENERATIVE AI TO ENHANCE CX
Zalando, the multi-billion revenue European eCommerce company, is on a mission to become the world’s most fashionable technology company delve into how actionable data, advanced analytics, collaboration with stakeholders and innovative technologies are crucial in enhancing the customer journey by effectively identifying and eliminating defects. Discover how Zalando tackles common and complex challenges in the e-commerce fashion industry, streamlines processes, and integrates cutting-edge Generative AI to establish a robust governance structure that continuously drives improvements in customer as well as saving over 1 million Euros in operational costs and counting!
Check out the incredible speaker line-up to see who will be joining Grant.
Download The Latest Agenda
