The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Jasmyne Munro
Head of Customer Experience Lake Macquarie City Council
Jasmyne is a dynamic customer experience expert who cultivated her skills in the fast manufactured consumer goods sector. With a keen eye for consumer trends and insights, she champions putting customers at the heart of organisational strategies. Transitioning into local government, Jasmyne's passion for community engagement shines through. She has led award-winning initiatives, crafting innovative customer experience strategies and pioneering behaviour change initiatives within local government. Jasmyne will inspire and empower you with her transformative insights and leadership in customer experience excellence.
Next Gen CX
4:35 PM PANEL DISCUSSION: YOUR CX IS ONLY AS STRONG AS YOUR EX: UTILISING CX PRINCIPLES TO CEMENT AN ENGAGED AND MOTIVATED WORKFORCE
It goes without saying that the strength of your customer experience strategy is dependent on those delivering it. Whether they sit in your insights or product team, or consistently engage with patients on the phone or in-store, an engaged and motivated team with clear purpose can make a dramatic different to the quality of your CX.
- How to identify key areas of improvement for maximum impact quickly
- Tangible tips and tricks to improve employee experience from the moment you return to office
- The most effective strategies to create a customer-centric culture and make it stick
Check out the incredible speaker line-up to see who will be joining Jasmyne.
Download The Latest Agenda
