Joy Shi

Head of Voice of Customer & Customer Experience Mirvac

Joy is a passionate CX and transformation leader with 10+ years’ experience delivering customer, technology and people transformations that drive customer loyalty across a number of industries such as Banking, Healthcare, FMCG and Property & Construction. She believes CX practitioners are the golden thread that connects all functions within an organisation towards a single customer vision. Her expertise lies in being able to breakdown complex business problems, build strong teams and trusted stakeholder relationships across all levels and functions within the organisation.