Karen Spear

Head of Transformation WooliesX

An accomplished senior executive specialising in customer experience, insights, strategy and transformation. Karen has a proven track record of developing and executing strategies that transform experiences and deliver measurable value for both the customer and the business. Over 20 years experience in both B2C and B2B markets across a range of industries and organisations including Deloitte, Qantas and News Corp.

Karen is a passionate people leader, recognised for my ability to integrate cross-functional teams and build strong, trusted relationships with stakeholders and senior leaders.

Key Strengths: - CX strategy development & delivery of multi-disciplinary customer-led transformation programs - Customer research & insights, voice of customer program design & delivery - HCD/Design thinking & delivery of CX initiatives across physical, digital, service & comms channels - Customer-led development, delivery and GTM of new product & service propositions - Strategic, commercial and operational business leadership - Executive & senior stakeholder management and influence - People leadership, coaching and team development