Mark Nido

Head of Digital Experience Knox City Council

Mark is the Head of Digital Experience at Knox City Council, where he plays a key role in driving digital adoption and enhancing the online customer experience. With over 15 years dedicated to shifting services towards a digital-first approach, Mark places a strong emphasis on understanding and meeting customer needs. His expertise also extends internationally, having spent four years in Canada working closely with tech startups from Silicon Valley and guiding agile software development teams, enriching his approach with a blend of innovation and customer focus.