| PANEL DISCUSSION | 

Future-Proofing Your CX Teams: Preparing for the Skills, Roles, Culture and Workplace Dynamics of Tomorrow

• Exploring the evolving and emerging roles over the next 2 years with the influx of next gen technology – what human capabilities do we need to build? 
• Reviewing successful employee training and development initiatives that can bridge the gap between technology and human-centric customer experiences. 
• Adapting workplaces to foster creativity, collaboration, and innovation – where are we headed and what will the future of work really look like? 
• Navigating the Culture Quandary: what will future employee expectations look like and strategies for sustainable employee engagement