| CASE STUDY |

Next Gen Self-Service: All Roads Lead to Lion's Marketplace 

• Problem: Lion recognised their customers needed support to move at speed with a streamlined and efficient self-serve ordering system that smoothly integrated with their entire CX platform. 
• Action: Find out how Lion launched the Lion Marketplace app and portal, strategically designed to enhance the customer experience, and offer agile, efficient and coordinated ordering capabilities including real-time stock visibility, as well as a suite of other business tools and insights. 
• Outcome: By creating an easy self-service and ordering experience, the Lion Marketplace was a groundbreaking success, facilitating hundreds of thousands of self-serve orders and massive cost savings with opportunities to advance further through Data, Insights and Generative AI tools.