The #1 CX Event You Must Attend
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
August 13-14, 2025
|Marvel Stadium, Melbourne
Simon Kriss
Chief Innovation Officer Customer Experience Innovation Institute
Next Gen CX
2:45 PM | PANEL DISCUSSION | Embracing New AI-led CX Frontiers
| PANEL DISCUSSION |
Embracing New AI-led CX Frontiers: Opportunity, Risks & Frameworks
- Unpacking the use cases and opportunities for CX innovation and efficiency – where can Gen AI add most value?
- Analysing the risks, governance and ethics frameworks required and key things to consider
- Addressing change-management challenges and getting employee buy-in on an AI-Human harmonious workforce
Check out the incredible speaker line-up to see who will be joining Simon.
Download The Latest Agenda
