The #1 CX Event You Must Attend
Experience the Most Senior Gathering Across The
Entire Customer Experience Ecosystem
August 13-14, 2025
|Marvel Stadium, Melbourne
Ted Felton
Head of Customer Experience Energy Safe Victoria
Next Gen CX
3:45 PM Embedding customer centricity as a core component of your organisation’s culture
Embedding customer centricity as a core component of your organisation’s culture
- Building the business case for why treating citizens as customers should be a core component of your organisation’s strategic priorities
- Gaining strategic level support for driving cultural change and successfully operationalising those changes
- Crafting an organisational culture that enables your team to deliver strong and consistent customer experiences
Ted Felton, Head of Customer Experience, Energy Safe Victoria
Check out the incredible speaker line-up to see who will be joining Ted.
Download The Latest Agenda
