The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Tracy Tanti
Head of CRM & Retention Funlab
Next Gen CX
4:35 PM PANEL DISCUSSION: YOUR CX IS ONLY AS STRONG AS YOUR EX: UTILISING CX PRINCIPLES TO CEMENT AN ENGAGED AND MOTIVATED WORKFORCE
It goes without saying that the strength of your customer experience strategy is dependent on those delivering it. Whether they sit in your insights or product team, or consistently engage with patients on the phone or in-store, an engaged and motivated team with clear purpose can make a dramatic different to the quality of your CX.
- How to identify key areas of improvement for maximum impact quickly
- Tangible tips and tricks to improve employee experience from the moment you return to office
- The most effective strategies to create a customer-centric culture and make it stick
Check out the incredible speaker line-up to see who will be joining Tracy.
Download The Latest Agenda
