The #1 CX Forum in Australia
Experience the Most Valuable Gathering Across The
Entire Customer Experience Ecosystem
August 13 - 14, 2025
| Marvel Stadium, VIC
Will Barbour
Chief Customer Officer Aurora Energy
Next Gen CX
3:15 PM PRESENTATION: PUTTING SMART-METER INSIGHTS IN THE CUSTOMERS HANDS THROUGH AURORA+ TO SAVE MONEY AND BUILD CONSUMER TRUST
In an economy with rising cost of living, Tasmania's Aurora Energy is stepping beyond expectations to offer customers a way to save money on their energy bills. By connecting to smart meters, the Aurora+ app provides customers with visibility over daily energy usage and balance, allowing them to take control of their spending. With a 50% customer penetration rate, the app is strengthening their reputation and building trust with consumers. Join Will Barbour, Chief Customer Officer of Aurora Energy as he shares their journey, results so far and plans for the future.
Check out the incredible speaker line-up to see who will be joining Will.
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