iCXeed, founded in 2022, is fast becoming ANZ's leading customer experience innovation partner for Small-Medium Enterprises. Bringing offshore cognitive CX talent together with artificial intelligence, automation and analytics, iCXeed is architecting and delivering bespoke end-to-end customer service solutions that were once out of reach for SME's in ANZ.

iCXeed's purpose built BPI model is reducing failure demand curated customer service interactions by 40%, and assisting more than 20 Australian brands accelerate their digital growth ambitions.

Have a chat to iCXeed and ask them, why they're not a BPO (business process outsourcer), and how their digital-first by design, with human dependency by purpose, approach, is fostering the next generation of CX services management, Business Process Innovation (BPI).

iCXeed is an accredited select tier services partner of Amazon Web Services, specialising in Amazon Connect cloud contact centre services delivery, bot and GenAI deployment.

An Amazon Connect customer today? You need to speak to iCXeed about their managed service offering, and how you can take your existing CCaaS investments to the next level.

Want to work smarter, not harder? Chat to the guys at iCXeed.

Stand #15; Co-Founders, Arthur Nowak & Ryan Rayner.

The start-up for start-ups: Where the BEST customer experience, is NO service experience.