Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, with leading edge AI.

Thematic is more than a tool for uncovering customer insights. You'll save thousands of hours in data preparation and analysis, and get fast access to precise insights.

With Thematic, you can turn customer conversations, chat, surveys, online reviews and more into rich and quantified insights. Use our platform to identify pain points, uncover the drivers of CX metrics, get supporting quotes and suggestions to address issues.

With advanced language models, Generative AI and enterprise grade data security, Thematic makes it easy to transform feedback from any channel into a holistic voice of the customer.

It's fast to transform feedback into specific insights. There's no need to train AI models or manually code responses. but we bring the human into the loop so analysts can validate and refine the analysis to their hearts content.