25 - 26 August, 2020 | NOW 100% ONLINE
Exchange Day Two: Wednesday, 26 August 2020
7:30 am - 8:10 am
BREAKFAST
8:10 am - 8:20 am
Chairperson’s Opening Remarks
8:20 am - 8:50 am
From Reactive To Predictive: Leveraging Machine Learning To Improve The Complaints Function And Improve Customer Experience
Davinia Gravesande-Becker -
Director of Analytics,
Westpac
For the last 6 months within Data Science and Insights we have been working to automate the way we use complaints data to improve the customer experience. Utilising text analytics, visualisation tools and machine learning models, the team have been building a predictive model that will help to categorise and predict the root cause of a customer’s complaint. In this session, Davinia will discuss:
- The impact of new skills and team growth on a data transformation
- Implementing visualisation tools to monitor spikes and peaks in data
- The impact of machine learning on customer data categorisation in a predictive model
8:50 am - 9:30 am
PANEL: Creating A Data-Driven Organisational Culture
Jordan Javier -
Head of Data and Analytics,
National Australia Bank
Darren Klein - General Manager - Data & Analytics, MLC Life
Mario Ribeiro - General Manager Data & Advanced Analytics, Wesfarmers
Data and analytics leaders are responsible for both information governance and data monetisation. But as a relatively new function in many organisations, data and analytics teams are under the spotlight to produce high-quality results quickly and efficiently. Beyond this, to see true value from these new technology tools, a culture of data-driven work has to be embedded within your organisation.
This foundational session will cover:
- What new skills and roles are needed for data and analytics?
- How can you plan for success and avoid potential pitfalls?
- How can you embed a culture of data-driven work throughout your organization?
9:30 am - 10:30 am BrainWeave – Taking a 360 View Towards your Customer Data Strategy: Connecting the Online and Offline Journey Chris Russell - Managing Director, Australia & New Zealand, Tealium
Andrew Hill - Senior Account Executive, Tealium
9:30 am - 10:00 am One-to-One Business Meetings
10:00 am - 10:30 am One-to-One Business Meetings
10:30 am - 11:00 am
MORNING TEA & NETWORKING BREAK
11:00 am - 11:30 am
How Momentum Energy Have Redesigned Their Data Strategy To Increase Capability And Business Insights
Bhavika Unnadkat -
Head of Data,
Momentum Energy
Since 2019, Momentum have been undergoing a complete overhaul of their existing data platform. Transitioning a sequel based warehouse to a brand new data lake. With live data readings flowing into the lake every 15 minutes, the data team is now able to effectively crunch big data and provide valuable business insights to the board.
In this case study, discuss:
- How a complete platform overhaul has increased business insights at momentum
- Redesigning the data team and kill sets for a next-generation data capability
- Working on implementing successful data visualisation across the board
11:30 am - 12:30 pm BrainWeave – Creating A Data-Driven Culture Across Your Organisation Chris Russell - Managing Director, Australia & New Zealand, Tealium
Andrew Hill - Senior Account Executive, Tealium
11:30 am - 12:00 pm One-to-One Business Meetings
12:00 pm - 12:30 pm One-to-One Business Meetings
12:30 pm - 1:30 pm
LUNCH & NETWORKING BREAK
1:30 pm - 2:00 pm
Presentation: Developing an organisation wide framework that will transform and uplift capabilities across Data Governance initiatives
Alistair Vickers -
Chief Information Officer,
Tu Ora Compass Health New Zealand
- Understanding how to manage the volume of structured and unstructured data generated in the healthcare sector
- Developing and implementing an organisation wide program with a data management structure
- Examining the complexities of developing an organisation wide data management program in an operational environment with minimal BAU disruption
- Establishing the correct resources and tools required to enhance data governance practices, and how these are incorporated into a management framework
- Engaging with technical and non-technical stakeholders and collaborating with peers and government to strengthen data management practices
2:00 pm - 2:30 pm
Presentation: Moving From A Centre of Excellence Data and Analytics Model to Practically Capturing Value
Mario Ribeiro -
General Manager Data & Advanced Analytics,
Wesfarmers
Wesfarmers Advanced Analytics Program is moving away from a centre of excellence model to mobilise their team to help lead practical implementation of use cases stemming from their data and analytics insights. In this session Mario will share stories from this transition from advising from data analytics insights to rolling up their sleeves and practically using them to help capture value. He’ll share insights into how they’ve made this important change and it’s impacts on how data can drive real outcomes including:
- Moving from an advisory role towards implementing use cases and leading on-the-ground change management
- Creating responsibility and accountability in data and analytics teams to deliver tangible returns
- Encouraging data engineers to design in a way that can be productized and utilized on the ground
