Digital Citizen Services Blog

Rising to the citizen experience challenge

Local governments have a complex audience of residents, businesses, commuters and employees – all expecting simple, yet fast access to their local council’s online services. This citizen audience demands access to integrated actionable services any time of day, via mobile devices, when Australians are on the go. This article was originally written by Sam Hunt and published on Government News on 18 July 2019.

How can blockchain help create better public services?

The Monetary Authority of Singapore has been actively encouraging the use of blockchain technology with Project Ubin, a collaborative project with the financial services industry to explore the use of blockchain for clearing and settlement of payments and securities. Blockchain has shown potential in making financial transactions and processes more transparent, resilient and less costly. This article was originally written by Jimmy Ong at EY Asia-Pacific and published by The Business TImes on July 15 2019.

Government services to go digital by 2025

The federal government is looking to make all government services digital by 2025, with digital transformation minister Michael Keenan saying that the road map in place should make Australia one of the top three digital governments by 2025. This article was originally written by Supratim Adhikari and published by The Australian on November 21 2018.

A third of citizens unaware of digital government services

While heat over My Health Record continues, the Coalition is promoting a report from the UN that gave it second spot in a report on digital government. This article was originally written by Asha Barbaschow and published by ZDNet July 23, 2018