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31 July - 01 August, 2019 | Sir Stamford Circular Quay, Sydney, NSW
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Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy at Department of Family and Community Services

Ann Turner


Program Director Information Management Modernisation & Line of Business Strategy
Department of Family and Community Services

Check out the incredible speaker line-up to see who will be joining Ann.

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Conference Day One: Wednesday, 31 July 2019

Sunday, July 21st, 2019

1:40 PM Managing Expectations by Identifying Ways to Uphold a Customer Centric Focus

Ann Turner, Program Director Information Management Modernisation & Line of Business Strategy, will deliver a case study on the work taking place within the Department of Family and Community Services in New South Wales. Working to align their digital services, they are in the midst of undergoing a swift transformational change program. It is here Ann will discuss how you can identify improvements for digital interaction with your citizens.

  • Investing in the right systems to keep up with the market and digital disruption
  • Investigating what ‘instant service’ means for customers and how this can translate into organisational service strategies
  • Encouraging transparency with the public to better their understanding on organisation priorities