We all have a social contract with customers to ensure their personal information is safe, secure and protected, as well as being convenient and easily accessible for all. Government is undertaking significant acceleration in relation to digital service delivery. As such, we are seeing rapid builds and iterations of platforms and digital products. It is critical that privacy and security-maximising functions are embedded from start to finish:

Key takeaways:

·        Developing projects in line with privacy and security by-design principles.

·        Using technology safely and securely to improve customer service outcomes.

·        Minimising vulnerabilities and providing better support for those impacted by breaches.

·        Ensuring products and services are accessible to everyone by having parallel, non-digital alternatives.