Revolutionising the Future of Service: Customer, Technology, Data, Workforce
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
FSM Australia is the place for the industry to connect, to innovate, to advance, and revolutionise
Field Service is evolving and transforming faster than ever before. As we head towards 2030, this will truly be an era of unparalleled change, innovation, overhaul and excellence within in the industry.
FSM 2025 is going to ensure the industry is ready by delivering the technology, strategy, connections, tools and tactics to answer the most pressing challenges the industry is tackling:
- Future of Service: Embracing and Driving Change in Field Service
- Delivering a Customer First Approach to Service Delivery and Support
- Nurturing Your Greatest Asset: Workforce Optimisation and Development
- Pump it up: Technology, AI and Data Revolution in Field Service
- Commercialising Service: Growing Revenue and Profit
2024 Expert Speakers Included:
Ahmad Abuelezz
Team Leader Asset management and Engineering
Shell
Stuart Anderson
National Field Service Manager
Stryker
Jakub Bajla
Sales Manager
Resco
Ben Clark
Director Works & Engineering Services
The Barossa Council
Sophia Davis
1st Year Substation Technician Apprentice
Transgrid
Gary Dodd
Manager Workforce Optimisation and Performance - Networks Operations
APA Group
Nicole Ervin
Salesforce Service Cloud Product Owner
EnerSys
Jeremy Fewtrell
Commissioner
Fire & Rescue NSW
Peter Georgiadis
Head of Infrastructure Services
Jetcharge
Franziska Geyer
Service Operations Director Oceania
Karcher
Adrian Graham
Chief Executive Officer
WBP Group
Belinda Grealy
Executive General Manager: Telco Fixed Networks
Ventia
Alex Lassauniere
Group Manager – IT Innovation and Architecture
Coates
Justin Morgan
Executive Manager, Digital Strategy & Innovation, Field Services
NBN
Beth O’Leary
Associate Director NSW
Diversity Australia
Anthony Price
National Operations Manager - Network Integrity & Facilities Management
Ventia
Clea Smith
Chief Executive Officer
Tradeswomen Australia Group
Ivan Soltic
Solutions Director
Skie
Jenny Tseng
Technical Director – Digital Advisory
Mott MacDonald
Aidan Walsh
Principal - Field onboard, Transform, Execute & Improve
Telstra
Robert Ward
General Manager Solutions Innovation
Chubb Fire & Security Australasia
Broughton Webb
Field Resources Manager
Transgrid
Casey Wilson
1st Year Substation Technician Apprentice
Transgrid
Mitch Woellner
General Manager of Growth and Consulting
Droppoint
Organisations Represented at Field Service Management Summit 2024!
Unforgettable Moments at #FSMAU
Who will be at #FSMAU?
Enhance your connections with all corners of the Field Service Management industry through access to senior leaders and across industry audience you simply won’t find anywhere else.
Manufacturing
Learn to eliminate
bottlenecks and boost
efficiency through
fleet management
and route optimisation
Insurance
Learn how to shift
field service teams
away from a traditional
cost-model through route
planning and visibility
Real Estate/Valuation Firms
Learn how to improve
data entry capabilities
to track sales and
inspection results to
process work orders in
real-time
Facilities & Strata Management
Learn how to improve management
systems to ensure the
optimal level of productivity
for your facilities.
Mining & Gas
Learn what companies
are doing to improve
repair rates and boost
efficiencies with the
on-field workforce
Transport/Logistics
Learn how logistic
carriers are improving
expert route analytics,
predictive ETAs and
vehicle tracking
Pharmaceuticals
Learn how to embed
comprehensive field
workforce management and
manage the field
workforce in real-time
Telcos & Utilities
Learn what companies
such as Telstra and
Essential Energy are
doing to improve first-
time fix rates and
decrease repair
requests
Construction
Learn how contractors
are eliminating
bottlenecks and
improving fleet
management through
workforce automation
Sponsorship and Exhibition Opportunities at FSM Summit
In a rapidly evolving service environment, how do you find time to meet and review all existing technologies while doing your day job?
By attending FSM 2025, you’ll have the opportunity to review a curated selection of the most sought-after technologies in the field service sector – so you can cut through the noise and see the best solutions today.
Save yourself the time by taking advantage of all our exhibitors. While reviewing, don’t forget to speak with your peers so they can give you their honest feedback on which solutions are working… and which you can do without.
In 2025, FSM will bring you unforgettable experiences including:
Unparalleled Speaker Line Up
Interactive Discussion Groups
FSM Mobile Workforce Pavilion
FSM Technology Demonstration Drive
An exhibition hall like no other
FSM 2025 Party
FSM Executive Boardroom
Co-located Asset Management & Performance Conference
FSM Last Mile Pavilion
And here's what our attendees have to say...
BE PART OF OUR FSM COMMUNITY
Sign up today to be part of the largest and fastest growing Field Service Management Community across the Australia and the Asia Pacific!
2025 Industry Partners Include:
Lead Sponsor
EVENT PARTNERS
EVENT PARTNERS
EVENT PARTNERS
Lead Sponsor
With Salesforce you can build trusted support in the field, improve customer service, increase efficiency, and schedule jobs seamlessly, all on the #1 services technology. Take a look at our website for more.
EVENT PARTNERS
IFS develops and delivers cloud enterprise software for companies around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. Within our single platform, our industry specific products are innately connected to a single data model and use em...
EVENT PARTNERS
Simpro is field service management software servicing APAC’s largest facilities management and real estate enterprises. It offers an end-to-end platform for managing operations efficiently and profitably, with digital tools that streamline every aspect of field service operations. Founded in 2002 and...
EVENT PARTNERS
Droppoint has been improving technician productivity and increasing customer satisfaction for 20 years. By design, we make sure your field service technicians and engineers get the right parts, at the right place at the right time, before the start of the work day. And we make it easy! Using o...
