Revolutionising the Future of Service: Customer, Technology, Data, Workforce
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
Free to Attend - Women in FSM Summit : Wednesday, 28 August 2024
11:10 am - 11:15 am
Women in FSM Chairs Opening Remarks
Bonita Carroll -
Research Fellow,
University of Western Australia
11:15 am - 11:55 am
Tradeswomen Australia Group | Supporting Diversity in the Workplace: Improving Retention Through Long-Term Strategies
Abby Kempe -
Major Projects and Major Partnerships Manager,
Tradwomen Australia
Clea Smith - Chief Executive Officer, Tradeswomen Australia Group
Belinda Grealy - Executive General Manager: Telco Fixed Networks, Ventia
· Positive Changes & Proof-of-concept: i.e. speaking to supportive diverse workplaces in FSM that ‘do it well’ (GDI)
· Emerging Research & What it shoes: hiring practices, engagement, retention
· The Bottom Line: what do the numbers say? In GDI, in diversity recruiting, in women, in men etc.
· The Way Forward: coaching methodologies for leaders, teams, individuals
11:55 am - 12:25 pm
Transgrid Case Study | Pre-Apprentice Program for Women
Broughton Webb -
Field Resources Manager,
Transgrid
Sophia Davis - 1st Year Substation Technician Apprentice, Transgrid
Casey Wilson - 1st Year Substation Technician Apprentice, Transgrid
Now in its 3rd year, Transgrid’s pre-apprentice program is aimed at giving aspiring female electricians insights and hands-on industry experience, before commiting to a full apprenticeship. In this session, Broughton Webb will share how the program has evolved and he will welcome two apprentices at different points in their journey to share how the program has supported them and their career goals.
12:25 pm - 1:25 pm
Newtorking Refresh
1:25 pm - 2:05 pm
Panel Discussion | Diversity & Inclusion in Field Services
Peter Georgiadis -
Head of Infrastructure Services,
Jetcharge
Beth O’Leary - Associate Director NSW, Diversity Australia
Bonita Carroll - Research Fellow, University of Western Australia
In this session on Diversity & Inclusion in Field Services, we'll explore the importance of fostering diverse and inclusive workplaces within the field service industry, discussing practical steps and successful case studies that promote equality and empower all employees to thrive.
2:05 pm - 2:45 pm
Panel Discussion | Overcoming Bias to Empower Women Across Field Service Roles
Cassandra Horan -
General Manager – Australian Apprenticeship Support Network,
The BUSY Group
Nicole Ervin - Salesforce Service Cloud Product Owner, EnerSys
Bonita Carroll - Research Fellow, University of Western Australia
Uncover strategies to confront and eliminate bias, fostering a more inclusive and empowering environment for women in field service roles, where diversity is recognized as a cornerstone of success.
2:45 pm - 3:15 pm
Women in FSM Mentoring and Networking Session |
Discover the power of networking for women in field services, where this session provides a platform for sharing experiences and building valuable connections to overcome career challenges and excel in the industry. Join us to foster empowerment and growth in your field service career.
