16th Annual Field Service Management Summit 2025 Blog

Field Service FSM 2023: It's a Wrap!

By: Alexandra Craggs
03/28/2024

I have had so much fun the last two days chairing and moderating sessions with our hashtag#FSM experts and want to share my huge thanks to everyone who joined us at the show!

Staying Ahead of the Curve: The Latest Technologies and Tools for Field Service Management

05/02/2023

Field service management is a rapidly changing industry, with new technologies and strategies emerging all the time to help businesses stay ahead of the curve.

Bringing Commercialised Customer Service to the Front Line

05/02/2023

The article explores the idea of bringing a commercialized approach to customer service and field service teams in order to enhance the customer experience.

Enhancing Your Field Service Management Strategy: Expert Insights from the 14th Annual Field Service Management Summit

05/02/2023

In today's fast-paced business world, managing field service teams is more critical than ever before. The logistics and transport industry has experienced rapid growth and the need to provide exceptional customer service is a top priority.

The Roadmap: Moving from Reactive to Proactive and Predictive Service in Field Service Management

05/02/2023

The article discusses the importance of transitioning from a reactive approach to a proactive and predictive one in field service management. It highlights the role of new technologies like video and asset tracking in improving operations and decreasing wait times.

Optimising Data Collection for Field Crews and Contractors

By: Locusview
01/27/2022

In the age of digital transformation, shifting from manual, labour-intensive processes to automated, digital workflows is essential. At the same time, utility leaders often struggle with implementing new technologies within their organisations.

One of the biggest hurdles is putting technology into the hands of field crews and contractors who may be resistant to change and are less comfortable with digital solutions. How can utility leaders overcome this challenge?

Field Service Management 2020 | COVID-19 Update

03/24/2020

For urgent questions, please call 02 9229 1000 or email enquire@iqpc.com.au

In light of the recent developments surrounding COVID-19, I wanted to provide you with some information leading up to the 12th Annual Field Service Management Summit 2020.

How to energize your Field Service Workforce Management – a 3 step program

By: Sumair Dutta, GE Digital
03/22/2019

Three steps to focus on for field service leadership. This article was written by Sumair Dutta, Director of Digital Transformation for ServiceMax from GE Digital and originally published on March 21, 2019.

How to Leverage Field Service Management Software

By: Salesforce
01/24/2019

Salesforce give us their take on how Field Service Management software is pivotal in managing and tracking field workers to best optimise workflow. This article was originally shared by Salesforce, our Lead Event Partner at FSM 2019.

7 Field Service Management Trends to Watch for in 2019

By: Kim O'Shaughnessy, Select Hub
01/23/2019

predictions on the latest trends in the field service world. This piece was originally featured on Select Hub.