Field service management is a critical part of many businesses, and the industry is evolving at a rapid pace. With new technologies and strategies emerging all the time, it can be tough for companies to keep up with the latest trends and insights. One key theme in the industry is the move from reactive to proactive and predictive service.

In this article, we'll explore the roadmap for this transition and hear from some of the industry's top experts. The panel discussion at the 14th Annual Field Service Management Summit will cover the steps and considerations required to move from a reactive to proactive and predictive approach in field service management.

By embracing new technologies like artificial intelligence, machine learning, and the Internet of Things, companies can shift from simply responding to issues to predicting and preventing them before they occur. The panel will discuss the power of proactive and predictive service and how it can transform a business.

Unlocking the power of unstructured data is another critical consideration. With new tech like video, companies can gain new insights that can improve operations and reduce costs. By better understanding their assets and where they are located, companies can increase reaction time and decrease wait times, leading to improved customer satisfaction.

The panel will feature top experts in the field service management industry, including Codie Howard, Chief Assets and Projects Officer at Broken Hill City Council, Ben Clark, Director Works & Engineering Services at The Barossa Council, and Anthony Price, National Operations Manager - Network Integrity, & Facilities Management at Ventia.

By attending the panel, attendees can discover the latest strategies and technologies for moving towards proactive and predictive service in field service management.

In conclusion, the industry is evolving, and companies must be prepared to adapt. By transitioning to proactive and predictive service, companies can gain a significant edge over their competitors.

Register today for the event to learn from the experts and discover how your business can benefit from this shift in field service management.