Field Service Management Summit is the only place in Australia where industry leaders and teams gather to discuss how to integrate field service, customer service and data analytics in the digital age to improve operational results, increase revenue and provide an excellent customer experience. View the sponsorship prospectus to see how you can get involved!

The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for their customers every single time.

Download the post show report for 15th Annual Field Service Management Summit to see the highlights, attendee profiles, and key topics that were covered during the event.

Jeremy Fewtrell, key speaker at the Field Service Management Summit, shares his ground-breaking work on improving vehicle connectivity in the field.

Inspired by operational needs and advancements in technology, his team embarked on a transformative project. The result? A robust and reliable system that proved to be a lifesaver during emergencies.

By leveraging mobile data terminals and satellite technology, firefighters were able to navigate through perilous situations and reach safety. This connectivity not only saved lives but also provided real-time support and visibility, empowering emergency teams to make informed decisions from afar. Jeremy's work exemplifies the power of technology in enhancing safety and operational effectiveness in critical situations.

Read the full interview now and let us know what you think.

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their customers. 

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.

This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.  

To stay ahead of the competition, and effectively meet changing customer needs, organisations are having to leverage innovative new strategies. Ahead of the 10^th Annual Field Service Management Summit 2018 we explore five of these strategies and delve into how each is optimising field services, streamlining operations and improving customer experience. 

View this webinar to gain insights into how you can:

• Use AI, IoT and big data to transform your service operations
• Leverage machine learning within your asset management strategy
• Implement digital advancements in asset management workflows
• Redefine your field service metrics to become more outcome based
• Benchmark teams to drive better visibility on performance