Resource Library | Field Service Management Summit Australia

15th Annual Field Service Management Summit - Event Guide

Unleash the Power of Field Service Innovation: Download the 2024 FSM Summit Agenda! Supercharge your field service operations with industry-leading insights and strategies! The 2024 Field Service Management Summit (FSM 2024) at t ...

Sponsorship Information

Sponsorship Prospectus - 16th Annual Field Service Management Summit

Field Service Management Summit is the only place in Australia where industry leaders and teams gather to discuss how to integrate field service, customer service and data analytics in the digital age to improve operational results, increase revenue and provide an excellent customer experience. View the sponsorship prospectus to see...

Post Show Report - 15th Annual Field Service Management Summit

The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for...

Case Studies & Snapshots

In Conversation With Jeremy Fewtrell, Deputy Commissioner - Field Operations, Fire and Rescue NSW

Jeremy Fewtrell, key speaker at the Field Service Management Summit, shares his ground-breaking work on improving vehicle connectivity in the field. Inspired by operational needs and advancements in technology, his team embarked on a transformative project. The result? A robust and reliable system that proved to be a lifesaver during...

[Snapshot] How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

[Telstra] Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their...

[SA Water, Essential Energy, NSW Fire, ADT Security] Harnessing Innovative Technology: How 4 Organisations are Enhancing their Field Services and Adapting to Workforce Needs

Ahead of Field Service Management 2019 we take a look at how four organisations are successfully transforming their field service abilities by adopting innovative measures and continuing to seek improvement. Enjoy insights from SA Water, Essential Energy, NSW Fire & Rescue, and ADT Security.

Whitepapers, Reports and Articles

Field Service Management - State of the Industry Report

This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see. Through an exploration of the local...

5 Strategies Australian Organisations are Leveraging to Optimise Field Services

Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.   To stay ahead...

Video

Webinar - Automating Workflows to Drive Advanced Service Delivery and Efficiency

View this webinar to gain insights into how you can: Use AI, IoT and big data to transform your service operations Leverage machine learning within your asset management strategy Implement digital advancements in asset management workflowsRedefine your field service metrics to become more outcome basedBenchmark teams to drive better visibility...

Featured Download

Download Field Service Management Summit Presentation Pack | Case Studies & Insights from Water NSW, Barossa Council, and TransGrid

Access exclusive presentations from the 2023 Field Service Management Summit, featuring in-depth case studies and expert insights. Learn from Water NSW on program rollouts, Barossa Council on data-driven asset management, and TransGrid on strategic asset management. Enhance your fie ...

Resco Field Service+

Resco’s mobile solution streamlines your field service operations with offline work, fast data sync, and powerful tools for frontline workers, all natively integrated into Dynamics 365.

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us ...

The New Resiliency: Secrets of Today's Field Service Heroes

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot. This re ...

[Melbourne Water] Implementing an In-House Mobility Solution: How Melbourne Water Leveraged Internal Culture and Capability to Deliver Improved Employee Experience

Ahead of the Field Service Management Summit 2019, we caught up with Frank Courtney, Principal - Technology Enablement at Melbourne Water ab ...

Presentation Packet | Field Service Management Summit 2023

In the lead up to the 14th Annual Field Service Management Summit 2023, we take a look back at some of the best presentations from the 2022 event. Download the exclusive presentation packet to explore insights from:Essential EnergyCoatesChubb Fire and Security ...