Field service is evolving rapidly, and FSM 2025 brings together industry leaders to address key challenges and innovations shaping the future. Download the agenda to explore:

• Strategies for service transformation and customer-first excellence
• Workforce optimisation and AI, data, and technology advancements
• Approaches to commercialising service operations

Hear from experts like: Daniel Gray-Hobbs (Telstra), Belinda Grealy (Ventia), Justin Morgan (NBN), Darren Cash (Sydney Water), and more.

Join us at Royal Randwick Racecourse on 26-27 August 2025.

The Field Service Community has seen an incredible shift in transformation over the years, with leaders accelerating their digital and people strategies to support operational efficiencies. By upskilling and supporting our people with the right digital initiatives, field service heroes will be able to optimise service performance and deliver for their customers every single time.

Download the post show report for 15th Annual Field Service Management Summit to see the highlights, attendee profiles, and key topics that were covered during the event.

This report looks at the industry trends that have taken shape over the past 12 months through the accumulation of polling feedback, surveys and engagement trends. It discusses developments around automation, and an overall summary of where we see the future of field services heading through 2021 and 2022.

Resco’s mobile solution streamlines your field service operations with offline work, fast data sync, and powerful tools for frontline workers, all natively integrated into Dynamics 365.

The field service industry has gone through major disruption since the start of 2020. COVID-19 was just one example of mass change which shifted the way businesses operated, however it wasn’t the first nor will it be the last time organisations are disrupted and forced to pivot.

This recent report has been compiled by leaders in the field service space to discuss how they handle times of disruption, as well as the ways automation and technology can ensure we have a resilient, future-proof strategy for our field service heroes.

Researched and Developed by:

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