Revolutionising the Future of Service: Customer, Technology, Data, Workforce

August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney

2024 Post Show Report

2025 SPONSORSHIP PROSPECTUS

[Telstra] Empowering Your Field Service Staff: Optimising Field Service Capabilities to Transform the Role of Technicians

Ahead of last years Annual Field Service Management Summit, we spoke to Regan Ireland, General Manager, Field Digitisation and Growth at Telstra. Regan took us through Telstra’s field service transformation that were in the works, with aims to empower technicians with the means to perform their jobs more efficiently and provide superior customer experience.

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