Robert Ward

General Manager Solutions Innovation Chubb Fire & Security Australasia

Main Conference Day One : Tuesday, 27 August 2024

9:10 AM Panel Discussion | Power Digital Transformation and Innovation – Field Services, Customer Centricity, and the Next Decade

Unleash the power of digital transformation and innovation in the field services sector, focusing on customer centricity and preparing for the next decade. Join thought leaders and industry pioneers as they explore strategies, technologies, and insights to propel your organization into a customer-centric future with an eye on the next decade's challenges and opportunities.

2:20 PM An Interview | Making it Look Easy: Transforming Internal Operations for Smooth Customer Experience

Understand what the modern customer wants to ensure you can deliver the best experience for EVERY customer EVERY time.

Main Conference Day Two : Wednesday, 28 August 2024

11:45 AM Panel Discussion | Increasing Outputs Without Increasing Costs

Our expert panel will share insights and best practices on increasing outputs and productivity within field services operations without the need for significant cost escalations, providing valuable strategies for achieving efficiency and profitability. Gain practical advice and real-world examples from industry leaders who have successfully optimized their field service teams to deliver more while keeping costs in check.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda