Revolutionising the Future of Service: Customer, Technology, Data, Workforce
August 26 - 27, 2025 | Royal Randwick Racecourse, Sydney
Shahar Banay
Distinguished Solution Engineer Salesforce
Shahar Banay is a principal solution engineer- field service specialist with over 10 years of experience, who is a part of the Salesforce solutions engineering team. During his career, Shahar's focus has been to help organizations achieve success in designing and deploying strategic customer service, contact center and field service solutions, with vast experience delivering scheduling and optimization solutions for global companies from the telco, utilities, manufacturing and home services industries.
Main Conference Day One : Tuesday, 27 August 2024
9:50 AM Salesforce Case Study | Steps to Field Service Success in the Age of Data & AI
The promise of advanced technology supercharging your field service operations is compelling, but the path to achieve it is daunting to most. Where do you begin, especially when it comes to data and AI? Join us in a no-frills, real-life discussion with leading Australian energy infrastructure business APA Group, on how to enhance customer satisfaction, shift to proactive service, improve resource scheduling, and boost mobile worker productivity.
Check out the incredible speaker line-up to see who will be joining Shahar.
Download The Latest Agenda
